What are your policies for refunds, exchanges, wrong inscription, cancellations, and delivery issues?
You will find them all listed on our page called Important Disclaimers and Notices
How far in advance do I need to order?
As soon as possible but 48 hours at the very latest for all on-line orders. We can sometimes accommodate last minute requests as we always have a few cakes on standby but your flavors and design options will obviously be very limited. Call the bakery if you are looking for an order for the next day or same day orders. Same day orders will be limited to only the desserts we have currently made and decorated for that day. Next day orders will only be ready at 3pm or later.
How do I store my cupcakes, cookies, bars, and cakes?
All cupcakes, cookies, bars, and cakes must be stored at room temperature in airtight Tupperware container unless they are frosted with cream cheese icing (Carrot and Hummingbird Cakes), in which case they must be refrigerated. Cheesecakes must also be refrigerated.
Do we make wedding cakes?
Yes we do. Please refer to the “Wedding” section of the website for more details. http://www.cakeroombakery.com/weddings.html
Do we deliver?
Yes we do but for an additional charge. Please refer to the “Delivery” section of the website for more details on pricing and formalities.
Do we rent out the upstairs space for private events?
Yes we do. Please refer to the “Private Events Rental” section of the website for more details. http://www.cakeroombakery.com/privateevents.html
How long will my cupcakes and cake stay fresh?
If left at room temperature (for non-cream cheese desserts) and in airtight Tupperware containers, your desserts will keep for up to 2 to 3 days.
Do we make vegan or low fat desserts?
Yes, we make vegan cupcakes.
Do we make gluten-free desserts?
At the moment, the only gluten free option we have is our very delicious Flourless Chocolate Torte.
Which of your desserts contain nuts?
Please refer to the menu in our “Menu” section of the website and you’ll notice an asterix symbol next to each dessert that contains nuts.
Do you need to pre-order cupcakes?
If ordering more than a dozen, then yes we require that you order in advance through our on-line ordering system and select from over 30 varieties of cupcakes that we offer.
Can we customize our cookies?
All our cookies come in one shape and cannot be customized with a print or piped on. However, our cupcakes are a great alternative in that they can be customized with a print, drawing or inscription. Please check them out in our on-line ordering system.
Why do we frost our Red Velvet Cake with vanilla buttercream rather than cream cheese icing as it’s traditionally prepared?
If we were to frost our Red Velvet Cake with cream cheese icing, you would be compelled to refrigerate it therefore drying out the actual cake. We have ascertained that frosting it instead with vanilla buttercream, which complements the cake just as well, means you can keep it at room temperature, therefore preserving the freshness of the cake and retaining its moisture.
Do we cater?
We cater in the sense that we are ready to accommodate any of your bigger events by way of our desserts and can obviously deliver them as well but don’t display or provide serving platters and such. We do rent a cupcake tower should you wish to display your cupcakes on it and that accommodates up to 4 dozen cupcakes. We can also rent out cake stands.
Do we make gender reveal cakes?
Absolutely. Just drop off the doctor’s note and we’ll either color the cake layers blue or pink depending on the gender while frosting the exterior in a white vanilla buttercream.
Do our flavors change?
Yes just about every season there will be different cookie, cupcake and pie flavors. The layered cakes are consistent year round.
Do we bake it all on-site?
Yes! The magic happens in our kitchen on The Cakeroom premise, hence the delicious aroma you will inevitably smell upon entering.