Click Here for Important Disclaimers and Notices
While we love our customers, we also need to provide you the important information and notices in order to make sure you understand some details from placing orders, deliveries, transporting your goodies, etc.
- ON-LINE ORDERS can only be placed at least 48 hours in advance. If needed sooner, please call the bakery at (202) 450-4462 to see if we can accommodate you. NEW: On-line Next day option is available when you “check-out” for additional $15 (pickup) or $30 (delivery) rush order surcharge.
- PICKUP OR DELIVERY? You will be able to select pickup or delivery when you are checking.
- DATE ACCURACY IS IMPORTANT! Please double check the date you choose for either delivery or pickup to ensure absolute accuracy. We will not assume responsibility, issue refunds, or agree to cancel a processed order due to you inputting the wrong date. It is your responsibility to contact us immediately at (202) 450-4462 or mailto:info@cakeroombakery if you have submitted your order with the wrong date. We will correct the order date upon your advance notification.
- REFRIGERATE OR NOT? Only refrigerate cakes and cupcakes with CREAM CHEESE frosting. Desserts with BUTTERCREAM frosting MUST NOT BE REFRIGERATED or the cake will dry out. Leave buttercream desserts out at normal room temperature.
- DELIVERY POLICY: We only take responsibility for deliveries that we make ourselves with our delivery service. We only attempt to deliver once so please make sure you or your recipient is home during the 3 hour window that you have provided AND answers their phone when driver calls on number provided. If after 3 attempts of calling and customer fails to answer, the driver will return the baked goods to the shop and further delivery arrangements will have to be made and paid for by customer placing the order to have a re-delivery. The driver will ONLY call upon arrival at your designated location. Our contracted delivery service will ONLY be able to wait at the location no more than 5 minutes. We must charge you for an additional wait time if it is needed. Your request for a 2nd delivery attempt is an another full delivery charge. We do not take responsibility for the product once we have left it with the receptionist, front desk or other 3 party person you requested in our door-to-door service. Cakes are delicate and can slip and get damaged with rough handling. Therefore we do not take responsibility for cakes that you transport yourself or you transport through a 3rd party private delivery pickup service which includes UberEats, Postmates, etc.
- REFUND AND EXCHANGE POLICY: I understand and agree to The Cakeroom Bakery’s NO REFUND policy. Because all items are perishable, ALL SALES ARE FINAL—no exceptions will be made. If you are picking up your bakery items, any corrections or adjustments can be made before you leave the store. If your bakery items were delivered, unfortunately, we cannot make any corrections or adjustments unless the item is brought back to the bakery.
- INSCRIPTION POLICY: In the event that we misspelled a name or any part of the personalized message it is your responsibility to bring to our attention upon pick up and prior to leaving the bakery. If it is a delivery order and the mistake is noticed we will refund ONLY the amount you paid to have the inscription piped on the cake. Please provide a photo of the cake as proof of error on our part to mailto:info@cakeroombakery. We apologize for our inscription errors.
- LOVE IT OR NOT SO MUCH: If you love it, please tell others and feel free to post a review about it. If you didn’t love it or had a problem, we would prefer you call or email us directly so we can address it. We understand that we aren’t perfect and want to have a chance to understand and correct those issues or problems. In some cases, your input has created new procedures and improvements on our end! We are always looking to get better. Thank you!
- GLUTEN FREE DISCLAIMER: The Cakeroom Bakery is not a gluten-free restaurant and cannot ensure that cross contamination will never occur. We have processes in place to minimize that happening but there may be gluten in the air in our bakery. Please be advised that all of our foods are prepared in a common kitchen and that the Cakeroom Bakery cannot guarantee that cross-contact with other gluten-containing products will not occur. For our gluten free products, we only use gluten free flour to make your product (except with our flourless chocolate torte where there no flours are used). If you are a Celiac and/or highly sensitive please know that we will do our best but cannot guarantee your order will not touch gluten somewhere in the process. As a result, we cannot recommend gluten free flour products for people with Celiac Disease. Our gluten-free offerings are designed for those with minor gluten sensitivities or those who prefer to avoid gluten for nutritional reasons. Therefore, with this disclaimer and warning, we will not accept responsibility for any reaction that you may have with this product.
- NUT ALLERGY DISCLAIMER: The Cakeroom Bakery is not a nut-free restaurant and cannot ensure that cross contamination will never occur. While peanuts or tree nuts may not be a key ingredient in every one of our menu items, all our menu items are produced in the same area where products containing various nut items are created. Though best practices are used in the preparation of our menu items, inadvertent cross-contamination may occur. We have processes in place to minimize that happening but there may be nut particles in the air in our bakery. Please be advised that all of our foods are prepared in a common kitchen and that the Cakeroom Bakery cannot guarantee that cross-contact with other products containing peanuts or tree nuts will not occur. If you are highly sensitive or allergic to peanuts or tree nut products, please know that we will do our best but cannot guarantee your order will not touch a nut product somewhere in the process. As a result, we cannot recommend this for people with nut allergies. Therefore, with this disclaimer and warning, we will not accept responsibility for any reaction that you may have with this product.
- CANCELLATION POLICY:
Cancellation Deadline – All cancellation requests must be submitted in writing no later than two (2) calendar days prior to the original scheduled pickup or delivery date. Cancellation requests made fewer than two (2) calendar days before the originally scheduled pickup or delivery date are not eligible for refund or store credit. All such sales are final. Orders placed within the two (2) calendar day window prior to the scheduled pickup or delivery date are final sale and are not eligible for cancellation, refund, or store credit under any circumstances.
Accepted Method of Cancellation – Cancellation requests will NOT be accepted by phone, voicemail, text message, social media message, or in person. Written notice by email is the only accepted method of cancellation. To submit a cancellation request, customers must reply directly to the original order confirmation email generated by our ordering system and select “Reply All.” Customers must not select “Reply” only, as doing so may send the message solely to cakeroomdc@gmail.com, which is not monitored by the owner for cancellation processing.
Required Email Addresses- A valid cancellation request must include both of the following email addresses in the email thread:
Both email addresses are monitored directly by the owner for cancellation approvals and processing.
Confirmation Requirement – A cancellation request is not considered received, acknowledged, approved, or processed unless the customer receives a written confirmation response from the owner explicitly stating that the cancellation request has been received and processed. If the customer does not receive written confirmation from the owner, the cancellation request shall be deemed unreceived and unprocessed, and no refund or store credit will be issued.
Customer Responsibility- It is the customer’s sole responsibility to ensure that:
- The cancellation request is submitted within the required time period.
- The email is sent using “Reply All” to include all required email addresses.
- Written confirmation of receipt and processing is received from the owner.
Limitation of Responsibility – The Cakeroom Bakery is not responsible for cancellation requests sent incorrectly, sent to incomplete email recipients, filtered into spam folders, or otherwise not received and acknowledged by the owner in writing.
